01 · Restoration ContractorsPreserve the loss site and reduce manual sketching.Capture affected commercial areas and provide a reusable visual record with a separately ordered SKX sketch.
Matterport TruePlan™ for Xactimate®
Document the Loss Site. Deliver the Sketch Workflow Xactimate Needs.
Commercial Matterport capture and separately ordered TruePlan™ deliverables for restoration contractors, adjusters, property managers and claims teams that need a visual record and an Xactimate-compatible SKX sketch workflow.
Matterport Digital TwinXactimate-Compatible SKXCommercial Loss DocumentationDocumentation + Sketch Support
Commercial Scope FirstAccess, capture area, outputs, hosting and intended use are defined before production.
One Capture, Multiple PathsA digital twin can support marketing, documentation or downstream technical deliverables when ordered.
Defined Hosting + LicensingThe active model period and approved commercial stakeholders are confirmed with the project scope.
Complex Sites WelcomeLarge, multi-floor, multi-building and restricted-access assignments can be custom planned.
Matterport + Digital Capture Ecosystem
Choose the Output the Project Actually Needs.
These services are related, but they solve different problems. Start with the intended audience and final deliverable—not simply the camera platform.
Insurance + Restoration Workflow
Reduce Manual Sketching Without Removing Professional Judgment.
TruePlan supports documentation and sketching. Adjusters, estimators, restoration professionals and carriers remain responsible for damage assessment, scope, pricing and claim decisions.
02 · Adjusters + Claims TeamsGive field and desk teams the same spatial reference.Support remote review and collaboration with a navigable model and a consistent sketch workflow.
03 · Property ManagersDocument affected areas and building context.Provide approved stakeholders a shared visual record of the captured commercial conditions.
04 · Catastrophe + Large LossPlan complex commercial capture around safe access.Scope multi-floor, multi-tenant or large-loss sites around affected zones, operating restrictions and model strategy.
Real Fire-Loss Documentation Example
Walk Through a Fire-Damaged Property in a Live Matterport Digital Twin.
This live Matterport model demonstrates how a navigable digital twin can preserve visible conditions and spatial context after a fire. Restoration contractors, adjusters, property managers and claims teams can remotely revisit room relationships, affected areas and the broader loss-site environment instead of relying only on disconnected still photographs.
Visible Loss ConditionsPreserve a navigable visual record of accessible fire-affected spaces.
Remote Stakeholder ReviewGive approved teams a shared spatial reference without requiring everyone on site.
Room-to-Room ContextRevisit transitions, openings and relationships that isolated photographs may not explain.
TruePlan Workflow OptionWhen required, compatible Matterport capture can support a separately ordered TruePlan™ SKX deliverable.
This embedded model demonstrates Matterport fire-loss documentation. It does not by itself represent an insurance coverage determination, damage scope, cause analysis or estimate. TruePlan™ is a separate Matterport deliverable and must be included in the approved project scope when required.
Scope + Deliverables
TruePlan Is a Specific Deliverable Built From Compatible Matterport Capture.
The digital twin, the TruePlan SKX file and supporting photography are distinct deliverables. Each should be identified in the approved commercial loss-site scope.
Commercial TruePlan Workflow
01 · CaptureLoss Site
→ 02 · DocumentMatterport Digital Twin
→ 03 · SketchTruePlan™ SKX
→ 04 · Professional UseXactimate Estimating Workflow
Separate the DeliverablesThe capture documents the site. TruePlan supplies the sketch. The professional determines the estimate.
Matterport Digital Twin
A navigable record of the approved visible areas, subject to the defined access and hosting period.
TruePlan™ SKX File
An Xactimate-compatible sketch generated from a compatible Matterport model when separately ordered.
Affected-Area Capture
Focus the route on defined loss areas while preserving enough context for the approved workflow.
Remote Visual Review
Revisit visible rooms, openings, transitions and building context without relying only on disconnected photographs.
Optional Still Photography
Commercial documentation photographs can be coordinated when included in the assignment.
Hosting + Stakeholders
Model access, hosting period and authorized stakeholders should be stated in the approved project scope.
Responsibility remains with the professionals: TruePlan and Matterport capture do not determine causation, coverage, damage scope, estimate line items, pricing, depreciation, code requirements or claim settlement. They support documentation and sketching.
Matterport TruePlan™ Product Detail
Convert a Matterport Model Into an Xactimate-Compatible As-Built Sketch.
TruePlan™ is a downloadable Matterport asset generated from a compatible Matterport model and delivered as an SKX file for use in Xactimate estimating workflows. It is designed to reduce manual sketching and support remote claims and restoration estimating.
A Turnkey As-Built Sketch Deliverable for Xactimate Users.
Matterport TruePlan is ordered from a processed Matterport model. Matterport generates an as-built Xactimate-compatible sketch that can be uploaded into Xactimate for use by authorized adjusters, estimators, restoration contractors and carriers.
Turnkey Product
As-Built Measurements
Consistent Documentation
Visible Feature Identification
Remote Estimating Support
TruePlan pricing starts at $400 Per Eligible Space.
Additional configuration options, project size, capture conditions, expedited or catastrophe-event conditions and other factors can affect the final billed amount. Pinnacle's total customer project price also includes the required field capture and project-specific production scope.
Matterport Reference Files
Review the Sample SKX.
This reference files can help restoration and claims teams understand the TruePlan deliverable before the loss-site capture is scoped.
Separate the Capture, Sketch and Estimate
Each Part of the Workflow Has a Different Purpose and Responsible Party.
Each part of the workflow has a different purpose and responsible party.
Matterport Model
Documents the visible captured space and provides remote spatial context.
- Navigable loss-site record
- Supported measurements and notes
- Defined hosting and permissions
TruePlan™ SKX
Creates the Xactimate-compatible sketch file from the compatible Matterport model.
- Separately ordered deliverable
- Imported into supported Xactimate workflow
- Does not create claim line items
Adjuster / Estimator
Evaluates damage, confirms scope, selects line items, prices work and applies professional or carrier requirements.
- Human review and judgment
- Coverage and causation outside capture scope
- Field verification when required
Pricing + Project Scope
Commercial TruePlan Projects Are Quoted Around the Loss Site and Required Outputs.
Affected area, floors, model count, access, safety, urgency and the requested TruePlan type can all influence the final scope.
Information Needed Before Dispatch
Provide the property address, loss type, affected areas, total accessible area, site contact, safety restrictions, operating schedule, stakeholder list and desired delivery workflow.
Affected square footage, floors and suites
Safe access and restricted or hazardous areas
Number of Matterport models required
After-hours, emergency or catastrophe response
TruePlan type and related deliverables
Hosting, permissions and authorized stakeholders
Commercial Applications
Built for Property-Loss and Restoration Environments.
TruePlan can support a broad range of commercial properties when access is safe and the affected areas can be captured appropriately.
Commercial water lossFire + smoke documentationMultifamily lossesHotels + resortsRetail + restaurantsOffice + medicalIndustrial + warehouseCatastrophe response
Related Commercial Services
Build the Complete Project Scope.
Coordinate the digital capture with the still photography, video, aerial context, plans or broader commercial campaign the assignment requires.
TruePlan / Xactimate FAQ
Common Questions About TruePlan™ for Xactimate®.
Answers to the most common questions about the deliverable, timing, eligible project size and how TruePlan fits into an insurance or restoration workflow.
What does Matterport TruePlan provide?
TruePlan provides Xactimate-compatible SKX sketch files generated from a compatible Matterport model. The exact deliverable should be confirmed with the approved order.
Does TruePlan create the complete estimate?
No. It supports the sketching workflow. The authorized adjuster, estimator or restoration professional remains responsible for damage assessment, scope, line items, pricing and claim decisions.
Does Matterport capture replace site photographs?
Not necessarily. The digital twin provides spatial context, but the project may still require dedicated close-up photographs, moisture documentation, reports or other evidence outside the Matterport scope.
Can large commercial losses be captured?
Yes, when safe access and a defined capture plan are available. Large, multi-floor, multi-tenant or restricted sites may require multiple models, additional technicians or phased capture.
Can TruePlan be ordered from an older Matterport model?
Potentially, if the client has authorized access to a compatible model and it meets current TruePlan requirements. The model should be reviewed before a deliverable is promised.
How long does TruePlan take?
Matterport states that TruePlan orders under 25,000 sq. ft. typically take up to 48 hours. Larger files may require additional processing time, and catastrophe events can affect service levels. The expected delivery window should still be confirmed with the final order.
Who receives access to the model and SKX file?
Access is limited to the named client and approved stakeholders identified in the project scope. Carriers, adjusters, contractors, consultants and property ownership should be identified before delivery.
Can Pinnacle also provide BIM or floor-plan outputs from the same model?
Potentially, when compatible and separately scoped. BIM, MatterPak, E57, floor-plan and TruePlan deliverables are distinct outputs with separate requirements and fees.
What file format does Matterport TruePlan deliver?
Matterport TruePlan is delivered as an .SKX file designed for import into Xactimate.
What is the maximum Matterport Space size for TruePlan?
Matterport states that TruePlan is unavailable for Spaces over 125,000 sq. ft. (11,610 m²).
What does Matterport list as the TruePlan processing estimate?
Matterport lists an estimated US$200 TruePlan processing price as a guide. Additional configuration options can affect the final billed price, and this does not represent Pinnacle's complete capture or project price.
Commercial Project Intake
Give Us the Loss-Site Details Before the Technician Is Dispatched.
Send the address, property type, affected areas, accessible square footage, floors, safety restrictions, site contact, timeline, stakeholder list and required TruePlan output. Pinnacle will confirm the capture plan.
Matterport and TruePlan support documentation and sketch workflows. Pinnacle does not determine insurance coverage, causation, damage scope, estimate line items, pricing, depreciation, code requirements or claim settlement. The responsible adjuster, estimator, contractor and other professionals must review the site and deliverables. Matterport and TruePlan are Matterport trademarks; Xactimate is a Verisk product.
